Privacy policy

This site belongs to Hometex Peru, a home-textile factory based in Arequipa, Peru. We sell to businesses only. This page explains, in plain terms, what happens to the information you send us here.

1. What we collect

If you write to us through the contact form, we collect the name, company, work email address, country and message you type into it. We ask for nothing else, and no field is optional theatre — we use all of them to answer you properly.

Alongside that, our systems record the country your connection appears to come from, the page you were on when you wrote, and the advertising campaign or referring site that brought you here, if any. We use this to understand which of our pages and campaigns are useful. We do not record your IP address.

If you download a catalogue, we record which catalogue, when, the country of the connection and the campaign — never who you are. Our catalogues are open and ask for no form.

2. Why we hold it, and on what basis

We hold it to reply to your enquiry, to quote, and to keep a record of our commercial conversations. Where the GDPR applies, our basis is our legitimate interest in responding to a business enquiry you initiated, and the steps taken at your request before entering into a contract.

We do not sell your data, we do not share it with advertisers, and we do not add you to a marketing list because you wrote to us once.

3. The automatic first reply

When you write to us you receive an immediate acknowledgement. That first reply is generated automatically, using an AI model that may only draw on a fixed set of information we have approved in advance — it cannot invent product data, quote prices or make commitments. Every enquiry is then read by a person, who replies properly. We tell you this because you deserve to know when you are reading a machine.

4. Who else processes it

• Airtable (United States) — stores the enquiry and sends our internal notification.
• Vercel (United States) — hosts this site and serves the pages.
• Google Workspace — our email.

These transfers to the United States rely on the European Commission’s Standard Contractual Clauses. Each of these companies processes the data on our instructions and for no purpose of their own.

5. Cookies and measurement

This site sets no advertising or analytics cookies unless you agree to them. We store one small item in your browser to remember which campaign brought you here, so that a later enquiry can be attributed correctly; it lasts only as long as your browsing session and is removed when you close the tab.

6. How long we keep it

Enquiries that lead to a commercial relationship are kept for as long as that relationship lasts and for the period our tax obligations in Peru require afterwards. Enquiries that go nowhere are deleted after three years. Catalogue download records, which identify nobody, are kept for two years.

7. Your rights

You can ask us for a copy of what we hold about you, correct it, have it deleted, restrict what we do with it, receive it in a portable format, or object to us holding it at all. Write to hello@hometex-peru.com and we will act within thirty days. You do not need to give a reason, and asking will not affect how we treat you as a customer.

If you are in the European Union or the United Kingdom and you think we have handled your data badly, you may complain to your national data protection authority. We would rather you told us first.

8. Changes

If we change this policy we will change the date at the top. We will not quietly broaden what we do with data already given to us under an earlier version.

9. Contact

Hometex Peru, Arequipa, Peru. hello@hometex-peru.com